Our Service Commitment

We are always available throughout the plan year to offer assistance in handling your company’s or employees’ service needs. Should an employee have questions or concerns regarding their insurance coverage, please refer them to us for assistance. We will be happy to answer their questions or research the issue on their behalf with the carrier which will save them time and expedite an answer or resolution.

We recognize that over time, needs change and new issues may arise. Maintaining close relationships with our clients enables us to keep communications open and be responsive to those changing needs. As an extension of our customer service commitment, we remain as a resource for keeping the employer informed on market and industry developments. Our approach is more than simply brokering insurance coverage. While we represent the employer and work on their behalf in negotiating and securing contracts, our firm also brings a consultative nature to the client relationship. As such, you can rely on us as an information source for any and all benefits questions and issues. And of course, we know that offering exceptional service is in your best interest and ours. At Thomas & Company we do everything we can to make sure our clients are satisfied and that they receive the best service possible.

We welcome you and your employees to contact us regarding any service issues you may need assistance with.